Privacy Policy

1. Basic Policy for the Protection of Personal Information

TOMOE Co., Ltd. recognizes the importance of personal information handled in connection with the provision of various services, individual contracted work, recruitment screening, and other personnel management activities. The Company complies with applicable laws, regulations, and standards concerning personal information and strives to continuously ensure proper protection of personal information based on the following basic policy.

1) The Company will clearly designate a person responsible for the protection of personal information and establish internal rules to maintain an appropriate management system.
2) The Company will acquire and handle personal information properly and appropriately, within the scope necessary to achieve the purposes of use notified to or publicly announced for the individual in advance.
3) The Company will take appropriate safety management measures to prevent loss, destruction, alteration, leakage, or other incidents involving personal information.
4) When providing personal information to a third party, the Company will take necessary measures in accordance with applicable laws and regulations.
5) The Company will respond as promptly as possible to requests and inquiries concerning disclosure, correction, suspension of use, and other matters relating to personal information.
6) The Company will provide internal education and awareness activities to ensure proper handling of personal information and will continuously review its management system.
7) The Company's website uses SSL for services where personal information is provided. SSL is a system that encrypts personal information and protects transmitted data.

2. Definition of Personal Information

Personal information means information relating to a living individual that can identify a specific individual by name, date of birth, address, telephone number, email address, or other description, including information that can be easily matched with other information to identify a specific individual, or information that contains an individual identification code.

3. Collection of Personal Information

1) The Company collects personal information only when necessary for its business operations or recruitment screening, and uses lawful and fair means when collecting such information.
2) Method of collecting personal information
When collecting personal information, the Company will do so only when necessary and will limit the purpose of collection as much as possible. The scope of personal information collected will not exceed the extent necessary to achieve the purpose of collection, and the Company will use lawful and fair means when collecting such information.
When the Company collects personal information from a person other than the individual concerned, the Company will obtain the consent of the individual concerned, except where there is a legitimate reason, such as where required or permitted by applicable laws and regulations.

4. Purposes of Use of Personal Information

The Company will use or provide the personal information it collects only within the scope of the purposes of use listed below, while giving due consideration to the rights and interests of the individual concerned.

1. To contact applicants regarding interview schedules, interview results, post-hiring schedules, and other recruitment-related matters
2. For employee personnel management, labor management, salary payment, and business management
3. For the conclusion and performance of service contracts
4. To follow up with service users
5. To notify service users of service changes, maintenance, and related matters
6. To respond to inquiries
7. To conduct surveys of employees and service users
8. For billing service usage fees
9. To provide service users with information about campaigns and similar matters
10. For delivery of service users' laundry items, materials, and related items
11. For statistical analysis of website usage
12. To understand areas for improvement on the website based on website activity history
13. To analyze website browsing history, purchase history, and similar information and deliver advertisements suited to the individual's interests and preferences
14. To deliver advertisements to persons who are likely to be interested in the Company's services

5. Provision of Personal Information to Third Parties

The Company will not provide acquired personal information to third parties without obtaining the customer's prior consent. However, in any of the following cases, the Company may use or provide personal information for purposes other than the stated purposes of use, while giving maximum consideration to the rights and interests of the individual concerned.

1) When use or provision is required under applicable laws and regulations
2) When it is necessary to protect a person's life, body, or property and it is difficult to obtain the individual's consent
3) When it is particularly necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the individual's consent
4) When it is necessary to cooperate with a national government agency, local government, or a person entrusted by them in carrying out affairs prescribed by applicable laws and regulations, and obtaining the individual's consent may hinder the performance of such affairs

6. Management of Personal Information

When managing personal information, the Company will take necessary measures for proper management of such information, including measures to prevent unauthorized access, loss, destruction, alteration, leakage, and similar incidents.
The Company will strive to keep the personal information it manages accurate and up to date according to the purposes of use.

7. Outsourcing of Personal Information Handling

The Company may outsource all or part of its business operations involving personal information. In such cases, the Company will do so lawfully and appropriately within the scope necessary to achieve the specified purposes of use.
When outsourcing the handling of customers' personal information, the Company will select a contractor with an adequate level of management and will provide necessary and appropriate supervision.

8. Disclosure, Correction, and Related Procedures

When the individual concerned requests disclosure of personal information relating to that individual, the Company will disclose the relevant personal information without delay.
However, the Company may choose not to disclose all or part of the requested personal information if any of the following applies:
1) Disclosure would significantly hinder the Company's business operations
2) Disclosure may harm the life, body, property, or other interests of an individual

When the individual concerned requests correction or similar action regarding personal information relating to that individual, including correction, addition, or deletion, the Company will conduct an investigation without delay.
If the Company finds that there is an error in the relevant personal information, that the retention period has expired, or that there is another reason requiring correction or similar action, the Company will make the correction or take similar action without delay.

9. Contact for Inquiries Regarding Personal Information

If you wish to request disclosure, correction, suspension of use, or deletion of personal information, including information provided to or received from third parties, please contact the following:
Contact: Personal Information Protection Officer, TOMOE Co., Ltd.
Email: information-desk@to-mo-e.co.jp

10. Handling of Pseudonymized Information

When the Company creates pseudonymized information from acquired personal information, meaning information relating to an individual obtained by processing personal information so that a specific individual cannot be identified unless matched with other information after taking measures prescribed by applicable laws and regulations, the Company will process the information properly in accordance with applicable standards.

11. Changes to This Privacy Policy

The Company may change the content of this Privacy Policy as necessary. In such cases, the Company will announce or notify the effective date and content of the revised Privacy Policy by an appropriate method. If a change requires the customer's consent under applicable laws and regulations, the Company will make the change after taking procedures to obtain such consent.

Revised: August 2025

TOMOE Co., Ltd.
1F, 3-11-1 Iwadokita, Komae-shi, Tokyo
Representative: Tomoaki Mori